Magna Tiles contact studio map scene
Contact Magna Tiles

Magna Tiles support starts with the play question.

Use this page for product selection help, retail and classroom program questions, catalog coordination, media inquiries, or safety documentation requests. The contact page is intentionally broader than the modal form: it gives you team routes, hours, and context before you send a detailed note.

Studio address

Magna Tiles Play Studio
4100 Discovery Way
Chicago, IL 60654, USA

Hours and social

Monday-Friday
9:00 AM-5:30 PM CST
@magnatilesplay for build ideas

Where your question goes

Product questions route to the family support desk, program questions route to play planning, and safety documentation requests route to the compliance review team. That separation helps a short inquiry become a useful answer instead of a generic reply. If you are comparing magnetic tile sets for a toddler, planning a classroom cart, or building a seasonal gift guide, include the age range, group size, and the kind of play you want to support.

For classroom and retail teams, it also helps to describe shelf space, activity length, supervision level, and whether the set will be used by one child, a sibling pair, or rotating groups. For family buyers, mention the current favorite builds and any pieces already owned so support can suggest a path that feels fresh rather than repetitive.

Illustrated Magna Tiles studio map
Detailed request

Send the context behind the build.

The form uses the same backend contract as the quick modal, but the page gives you room to explain the audience, timeline, and set pathway. Tell us whether the request is for family use, a school program, retail assortment, content collaboration, replacement help, or a safety documentation question.

Helpful details include builder ages, desired piece count, whether motion parts are needed, the number of children using one set, and any deadline tied to a birthday, holiday, classroom term, or launch date.